Support
Welcome to the Sailors Planner™ Support Center. Whether you have a question about your float plan, need help with your crew list, or want guidance on using our interactive map, we’re here to assist you.
Common Questions
How do I create a float plan?
Simply log in, click "Create Float Plan," enter your trip details, and save. You can also share it with your crew!
Can I update my float plan after saving it?
Yes! You can edit and update your float plan anytime before departure.
How do I add and manage crew members?
Navigate to the "Crew Members" section to add, edit, or remove frequent sailing companions. Crew Members can easily be added to the manifest of a Float Plan.
Where does Sailors Planner™ get its marine weather data?
We pull real-time tide, current, and wave forecasts from NOAA and the US National Weather Service (NWS). Thank you to NOAA and NWS, your work is appreciated.
How can I access my float plan on the go?
Your float plan is securely stored online and can be accessed from an internet browser while on the go. You can also share a unique link with your crew.
Tokens
What is the Token System in Sailors Planner™?
The Token System allows you to purchase tokens that can be used to access various services within Sailors Planner™. This provides flexibility in managing your usage without interruptions.
How does the Auto-Reload feature work?
The Auto-Reload feature automatically replenishes your token balance when it falls below a specified level. You can set:
- Notification Threshold: The token balance level at which you receive an alert.
- Auto Purchase Threshold: The token balance level that triggers an automatic token purchase.
- Auto Purchase Quantity: The number of tokens to be purchased automatically when the Auto Purchase Threshold is reached.
Can I customize the Notification and Auto Purchase Thresholds?
Yes, you can set both thresholds according to your preferences to ensure you receive timely alerts and maintain uninterrupted access to services.
How do I set up the Auto-Reload feature?
Navigate to your account settings, select the Billing section, then select Token Account, and edit your Preferences to configure your Notification Threshold, Auto Purchase Threshold, and Auto Purchase Quantity as desired.
Will I be notified before an automatic purchase is made?
You will receive a notification when your token balance reaches the Notification Threshold. Automatic purchases occur when the balance hits the Auto Purchase Threshold, based on your settings.
Can I disable the Auto-Reload feature?
Yes, you can disable Auto-Reload at any time through your account settings. However, disabling it means you'll need to monitor and purchase tokens manually to avoid service interruptions.
Is there a limit to the number of tokens I can purchase automatically?
You can set the Auto Purchase Quantity based on your anticipated usage. Ensure your payment method can accommodate the selected quantity to avoid transaction issues.
What happens if my token balance reaches zero?
If Auto-Reload is enabled, an automatic purchase will occur when the balance reaches the Auto Purchase Threshold. If it's disabled or the purchase fails, access to token-based services will be interrupted until you manually replenish your tokens.
How can I monitor my token usage?
Your account dashboard provides a detailed view of your token balance, usage history, and upcoming automatic purchases.
Who can I contact for further assistance with the Token System?
For additional support, please reach out to our customer service team via the contact information provided on our Support page.
Need More Help?
Email Us: support [at] garofalo.co
Thank you for choosing Sailors Planner™ — sail smarter, sail safer!